Frequently Asked Questions

Crown Mutual Group (CMG) is a Canadian based consortium that provides domestic manufacturing and supplying of medical grade Personal Protective Equipment (PPE) along with locally produced Health Canada certified antiseptic skin cleanser (hand sanitizer).

Where do your products originate?

Currently we are manufacturing disposable face masks from our facility in Richmond and Nanaimo BC. Our face shields are imported from a reputable manufacture in China. We are also working with We Care from Nanaimo, British Columbia who have produced a superior line of hand sanitizer products.

Are your products Health Canada approved?

Absolutely Yes. All the products we sell have been vetted by Health Canada and certified with CSA.

Are your products certified?

Comprehensive testing & certification services for your global PPE products provided by CSA.

Are your products available outside of Canada?

Yes, CMG is registered with the FDA to provide PPE to the US.

What is your shipping policy?

We offered trackable shipping through UPS or Canada Post.  Please refer to our terms of service for details.

What type of payment do you accept?

We accept all major Credit Cards, EMT (Electronic Money Transfers), or direct Bank Wire. Please talk to a representative to confirm your method. 

How long does it take for an order to ship?

Typical turn around for orders is 7 – 10 days throughout Western Canada.  For orders outside Canada please contact our sales team for a delivery schedule.

Do you sell to the public?

No, at this time Crown Mutual Medical is only available to wholesale distributors.

How do pre-orders work?

Fill out the form provided within to indicate the type of PPE and quantities you are requesting. Our team will be in touch promptly to secure and process your order. A deposit of no less than 50% may be required to secure your order.